Privacy Policy

Policy Definition

Destiny Inc. values the privacy of our customers. We take this very seriously and we know you expect us to keep your personal information protected and safe.

We are bound by the Privacy Act 1988 (Commonwealth) (‘Privacy Act’) and we will protect your personal information in accordance with the Australian Privacy Principles. These principles govern how we can collect, use, hold and disclose your personal information, as well as ensuring the quality and security of your personal information.

If you would like more information about how we protect your

Privacy then please do not hesitate to contact us.

What is Personal Information

Personal information includes any information or opinion, about an identified individual or an individual who can be reasonably identified from their information. The information or opinion will still be personal information whether it is true or not and regardless of whether we have kept a record of it.

The information that we seek to collect about you will depend on the products or services that we provide. If you do not allow us to collect all of the information that we request then we may not be able to deliver all of those services effectively.


What kind of personal information do we collect and hold?


When you apply for our products or services we may ask for identification information. This could include your name, address, contact details and date of birth. We may also collect your tax file number if we are authorised to collect it and if you choose to supply it.

The collection of sensitive information is restricted by the Privacy Act. This includes information about your religion, racial or ethnic origin, political opinions, criminal record, and sexual orientation. It also includes health information.


For what purposes do we collect, hold, use and disclose personal information?


The main reason we collect, use, hold and disclose personal information is to provide you with products and services and manage the product and service.

We may also use your information to comply with legislative or regulatory requirements in any jurisdiction, prevent fraud, crime or other activity that may cause harm in relation to our products or services and to help us run our charity. We may also use your information to tell you about products or services we think

may interest you.


How do we collect your personal information?


We collect most personal information directly from you. For example, we will  collect your personal information when you apply for or use a product or service or talk to us in person or on the phone. We also collect information from you electronically. For instance, when you visit our website or app or whenever you apply for or access Destiny Inc. products and services electronically (see “Do

we collect personal information electronically?”).

Sometimes we collect personal information about you from other people or organisations. This may happen without your direct involvement. For instance, we may collect personal information about you from:

  • publicly available sources of information, such as public


  • your representatives (including your legal adviser, executor, administrator, guardian, trustee, or attorney);
  • other organisations, who jointly with us, provide products or

services to you


How do we hold personal information?

Much of the information we hold about you will be stored Electronically.  Some information we hold about you will be stored in paper files. We use a range of physical and electronic security measures to protect the security of the personal

information we hold. For example:

  • access to information systems is controlled through identity

and access management;

  • employees and volunteers are bound by internal information security policies

and are required to keep information secure;

  • all employees and volunteers are required to complete training about

information security; and

  • we regularly monitor and review our compliance with internal

policies and industry best practice.

We take reasonable steps to destroy or permanently de-identify

any personal information after it can no longer be used.


Who do we disclose your personal information to and why?


We may share your personal information with organisations outside of Destiny Inc. To protect personal information, we enter into contracts with our service providers that require them to comply with the Privacy Act. These contracts

oblige them to only use the personal information we disclose to them for the specific role we ask them to perform.

Generally, we would disclose personal information to organisations that

help us with our charity.  These may include:

  • our agents, contractors and external service providers (for

example, mailing houses and technology service providers)

  • payment systems operators (for example, merchants

receiving card payments, Paypal etc.);

  • other organisations, who jointly with us, provide products or

services to you

  • our financial advisers, legal advisers or auditors;
  • your representatives (including your legal adviser, accountant,

executor, administrator,guardian, trustee, or attorney);

  • fraud bureaus or other organisations to identify, investigate

or prevent fraud or other misconduct

  • regulatory bodies, government agencies and law

enforcement bodies in any jurisdiction.

We may also disclose your personal information to others

outside Destiny Inc.  where:


  • we are required or authorised by law or where we have a

public duty to do so;

  • you may have expressly consented to the disclosure or the

consent may be reasonably inferred from the circumstances;


  • we are otherwise permitted to disclose the information under the Privacy Act.


Do we disclose personal information overseas?


Destiny Inc. takes seriously the privacy of our sponsors, supporters and sponsored children. We will not disclose your personal information to your sponsored child except your name so the child can write a letter personally addressed to you. Destiny Inc. do not  provide the sponsored child’s information to the sponsor except for child’s name, age, date of birth and siblings information provided on profile cards.

Information found on social media not linked to the Destiny Inc. website, app, facebook, you tube channel or twitter is not the responsibility of Destiny Inc.


Do we use or disclose personal information for marketing?


Destiny Inc. will not use your personal information for marketing or for other companies to market to you.


Do we collect personal information electronically?


We will collect information from you electronically, for instance

through internet browsing, mobile or tablet applications.

Each time you visit our website, we collect information about

your use of the website, which may include the following:

  • The date and time of visits;
  • Which pages are viewed;
  • How users navigate through the site and interact with

pages (including fields completed in forms and applications


  • Location information about users;
  • Information about the device used to visit our website; and
  • IP addresses.

We use technology called cookies when you visit our site. Cookies are small pieces of information stored on your hard drive or in memory. They can record information about your visit to the site, allowing it to remember you the next time you visit and provide a more meaningful experience.

One of the reasons for using cookies is to offer you increased security. The cookies we send to your computer cannot read your hard drive, obtain any information from your browser or command your computer to perform any action. They are designed so that they cannot be sent to another site, or be

retrieved by any non-Destiny Inc. site.

We won’t ask you to supply personal information publicly over Facebook, Twitter,  or any other social media platform that we use. Sometimes we may invite you to send your details to us via private messaging, for example, to answer a question about your sponsorship.  You may also be invited to share your personal

information through secure channels to participate in other activities, such as surveys


Access to and correction of personal information?


You can request access to the personal information we hold about you. You can also ask for corrections to be made. To do so, please contact us.

There is no fee for requesting that your personal information is corrected or for us to make corrections.


Resolving your privacy concerns and complaints – your rights


If you are concerned about how your personal information is being handled or if you have a complaint about a breach by us of the Australian Privacy Principles then please contact us.

We will acknowledge your complaint as soon as we can after receipt of your complaint. We will let you know if we need any further information from you to resolve your complaint. We aim to resolve complaints as quickly as possible. We strive to resolve complaints within five business days but some complaints take longer to resolve. If your complaint is taking longer, we will let you know what is happening and a date by which you can reasonably expect a response. If you are unhappy with our response, there are other bodies you can go to.

Under the Privacy Act you may complain to the Office of the Australian Information Commissioner about the way we handle your personal information.

The Commissioner can be contacted at:

GPO Box 5218

Sydney NSW 2001

Phone: 1300 363 992

Email: [email protected]


Contact  Us


You can contact us by:

Emailing [email protected]

By phone to Roy 0431124762, Sue 0407513398 or Mark 0434839016

Writing to Destiny Inc. 35 Klingberg Dve North Haven SA 5018


Changes to the Privacy Policy


We may change the way we handle personal information from time to time for any reason. If we do so, we will update this Privacy Policy. An up-to-date version is available on